Question 1

How do I book a property?

Accepted Answer

Browse our properties, select your dates, and click Check Availability. Once you confirm your dates and provide your details, our concierge team will finalize your reservation and send a confirmation email.

Question 2

What is the cancellation policy?

Accepted Answer

Cancellation policies vary by property. Generally, cancellations made 30+ days before check-in receive a full refund minus a processing fee. Cancellations 14-29 days out may receive a 50% refund. Cancellations less than 14 days before check-in are typically non-refundable. Specific terms are provided at booking.

Question 3

What are the check-in and check-out times?

Accepted Answer

Standard check-in is at 4:00 PM and check-out is at 10:00 AM. Early check-in or late check-out may be available upon request, subject to availability and possible additional fees. Contact our concierge team to arrange.

Question 4

What is included in the rental?

Accepted Answer

All of our properties come fully furnished with linens, towels, toiletries, and a fully equipped kitchen. Many include extras like hot tubs, fireplaces, ski storage, and entertainment systems. Specific amenities are listed on each property page.

Question 5

Are pets allowed?

Accepted Answer

Some of our properties are pet-friendly. Look for the pet-friendly designation on individual property listings. An additional pet fee may apply. Please contact us before booking if you plan to bring a pet so we can confirm availability.

Question 6

How close are properties to the ski resorts?

Accepted Answer

Many of our properties offer ski-in/ski-out access or are within minutes of Park City Mountain Resort and Deer Valley Resort. Property descriptions include distance and access details to help you choose the perfect location.

Question 7

Do you offer concierge services?

Accepted Answer

Yes! Our concierge team is available 7 days a week to help with ski rentals, lift tickets, restaurant reservations, private chef arrangements, transportation, and activity recommendations to make your stay unforgettable.

Question 8

Is parking available?

Accepted Answer

Most of our properties include complimentary parking. Specific parking details, including the number of spaces and whether the garage is heated, are listed on each property page.

Question 9

Can I host events or large gatherings?

Accepted Answer

Events and parties require prior written approval. Please contact our team to discuss your plans, as additional fees and policies may apply. Quiet hours are observed from 10:00 PM to 8:00 AM in all properties.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit cards. A deposit is required to secure your reservation, with the remaining balance due prior to check-in. Payment details will be provided during the booking process.

Frequently Asked Questions